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Flow

Use flows to contain the graph tree of the conversation you want to build. Graph tree consists of nodes and branches that will be explained in the next section.

Create new flow​

  1. Go to the Atlas Editor.
  2. Choose Test -> Practice - Practice.
  3. Click + button at the top right corner.
  4. Enter the flow name.
  5. Click Create.
note

flow name should be in format of flow_name.

Open the flow in UI​

There are mulitple ways on how to get the flow's conversation in the UI.

Click either Test TellUs or Test Webchat to open the currently opened flow in the UI.

Promote and Demote​

Use the Promote and Demote buttons to get the flows to different environments. When promoting the flow to Production, there must be a Promotion request which will be approved if it has the necessary tests for the changes.