Claim Processing
This is a high level description of claim registration process, when NO Private Animal send data node is triggered in the flow.
Node used
Send data node - maps all necessary claim data and sends a trigger to processing.
- In Norway Animal tenant
- In Test tenant
Processing steps
- Webchat
- TellUs
| Step | Description |
|---|---|
| Verify Bank account ownership | Verify if customer owns specified bank account |
| Retrieve Claimants | Get mapped claimants from claim data |
| Verify Claimant | Verify that claimant exists in Felleskunde service |
| Store files in Atachment Viewer | Store files in attachment viewer |
| Update Summary With Attachment Viewer Url | Replace summary placeholder with attachment viewer url for manual linking |
| Register claim in Norskade | Register claim in Norskade |
| Store attachments in Documentum | Send files from Attachment viewer to documentum, including metadata |
| Create activity in Fronten | Create activity for claim handlers |
| Send Stargate notification | Send email and sms notification to customer |