Get Policies Node

The Get Policies node searches for travel insurance policies using customer number, policy number, or customer authentication. This non-visual node retrieves matching policies and returns policy details and policy count for use in subsequent nodes in the flow.

info

To display policy information to the user, use the Show Policies node after retrieving the data with the Get Policies node.

Use Case

Use the Get Policies node when you want to:

• Retrieve travel insurance policies for a customer based on their customer number, policy number, or authenticated identity.
• Fetch policy details and coverage information to display available travel policies in a flow.
• Search for policies within a specific time period (default 30 days) based on policy validity dates.

Don't use it when:

• You need to retrieve motor or other insurance types; this node is specific to travel policies.
• None of the required search parameters (customer number, policy number, or authentication) are available.
• You need to retrieve policies with a validity period different from the default 30 days without input customization.

UI Examples

TellUs

Only output, no UI

WebChat

Only output, no UI

Behavior

• Non-blocking: the node executes in the background without user interaction.
• Requires input: expects at least one of the following: customer number, policy number, or customer authentication.
• Produces output: returns a list of matching travel policies with policy count and individual policy details.
• Renders: no UI elements.
• Validation: logs error and returns SearchDataNotProvided status if no search parameters are available.
• Policy filtering: filters policies by validity date (default 30 days unless otherwise specified) and returns the most recent matching policy if multiple are found.
• Output handling: returns Ok status with policy data if policies found, Not status if no policies match the search criteria.

Node Metadata

Property	Description
Node class	GetPoliciesNode
MessageType	121
CanBeEdited	False
CanBeProcessedOnce	False
RequireUserResponse	No

Input Properties

Property	Description
customerNumber	The customer number to search for travel policies.
policyValidDaysAgo	The number of days to look back for valid policies (default 30 days). Default Values: En:30
policyNumber	The policy number to search for a specific travel policy.
defaultValidationMessage	The default error message shown when the input is invalid or missing. This is used if no custom validation message is provided. Default Values: En:Please type in value No:Skriv noe Dk:Indtast værdi Fi:Kirjoita kenttään Se:Ange värde
sectionId	Groups this node visually under a specific section in TellUs. When multiple nodes share the same sectionId, they are displayed together under a shared header.
defaultValue	The initial value that is prefilled into the input field when the node is rendered. Useful for suggesting defaults or pre-populating known data.
isRequired	Determines whether the user must provide a value before continuing. If set to true, the form will not proceed without input. Default Values: En:true Allowed Values: true false
isRequiredValidationMessage	The error message shown when a required field is left empty. This overrides the default validation message when isRequired is true. Default Values: En:Value is required No:Verdi er påkrevd Dk:Værdi er påkrævet Fi:Arvo vaaditaan Se:Värde krävs

Output Properties

Property	Description
policyCount	The number of travel policies found for the customer.
policyData	The complete list of travel policies retrieved from the search.
policyType	The type of travel policy.
chosenPolicy	The travel policy selected or returned by the search.
policyNumber	The policy number of the retrieved travel policy.
personType	The type of person the policy covers.
productCode	The product code for the travel insurance product.
productName	The name of the travel insurance product.
policyHolderSsn	The social security number of the policy holder.
policyHolderCustomerNumber	The customer number of the policy holder.
coverageType	The type of coverage provided by the travel policy.
productArea	The product area classification for the travel insurance.
productSubCode	The sub-code classification for the travel insurance product.

Editor Example

Try it in the Atlas Editor

This link opens a prebuilt flow using this node in context. You can inspect how it's configured, how it's connected, and how it behaves in a real editor environment.